Return Policy
At Zotel, we strive to provide the best possible service and ensure that our customers are fully satisfied with their subscriptions. Our return policy is designed to be as straightforward and fair as possible. Please review the following terms carefully.
Subscription Cancellations
If you are not satisfied with our service, you can cancel your subscription at any time. To cancel your subscription, please contact our customer support team at [email protected].
Please note that cancellation requests must be made at least 7 days before the next billing cycle to avoid being charged for the next period. If the cancellation request is made within this period, the cancellation will take effect from the next billing cycle.
Refunds
We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 14 days of your subscription, you may request a full refund.
To request a refund, please contact our customer support team at [email protected] with your subscription details and the reason for your refund request. Refund requests will be processed within 7 business days.
After the 14-day money-back guarantee period, no refunds will be issued. However, you can cancel your subscription at any time to avoid future charges.
Upgrades and Downgrades
If you choose to upgrade or downgrade your subscription plan, the changes will take effect immediately. Any difference in the subscription fee will be adjusted in the next billing cycle.
Contact Us
If you have any questions or concerns about our return policy, please feel free to contact us at [email protected] or call us at +919643706620.
